Bookings can be made to our office by email: sales@cambodiabiking.com, or by facsimile +855 63 966 044 and shall be confirmed within 3 working days.
PAYMENT BY CREDIT CARD
Kindly make deposit/payment via our secured online payment SSL (PayPal). We will create an order for each transaction and send you the link to pay. Merry Travel is a verified member of PayPal so we could accept Credit Card, Visa Card, Master Card and JCB card (see payment guide).
Note: When you pay by Credit Card, please add 3% of bank commission.
PAYMENT & DEPOSIT
A deposit of 20% of the tour value or US$ 200 per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, a 50% deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
The remaining balance of the tour value (80%) is due upon your arrival in
The deposit should be made by Credit card or Bank transfer with following details:
MERRY TRAVEL
Bank Name: ANZ Royal Bank
Bank Address:
Account Name: MERRY TRAVEL
Account Number: 1870097
Swift Code: ANZBKHPP
CANCELLATION
All cancellations must be received in writing, sent & received by us via fax or email. The following rules apply for cancellations:
* Cancellation less than twenty one (21) days and more than fourteen (14) days prior to departure: Will be assessed a $200 per person administrative cost in addition to any cancellation charges by hotels and airfare on the tour.
* Cancellation less than fourteen (14) days prior to departure: Complete forfeiture of deposit, due to hotel charges for no-shows and organizing fees.
* Refunds will be made when the booking is cancelled from you. We will charge the credit card fee only.
TRAVEL INSURANCE
Trip insurance is required for our trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical evacuation and other coverage, should be confirmed upon your trip departure.
TOUR COST
Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and meals as stated, all transportation during the tour, entrance fees, and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services.
VOUCHER
Voucher will be issued by Merry Travel after the booked trip is confirmed and received your deposit. A service voucher will be sent by email/fax or snail mail to passenger.
LIABILITY
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Merry Travel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Merry Travel will endeavor to substitute a suitable arrangement of similar value.
COMPLAINTS/REFUNDS:
Merry Travel will act as an intermediary between the clients and other services suppliers such as air, bus, boat, hotels in the event of any complaint
